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Information

Customer Service 

APO / FPO

Due to higher postage rates, orders going to an APO or FPO will not be eligible for the free shipping discount.

Customer Support Hours

Customer support is available from Monday through Friday with the exception of all USA holidays, there will be no customer service available during USA holidays.

Customer support can be reached by email or telephone at support@henrysoutpost.com or via telephone at 800-000-0000.  We try to answer all emails within one business day.

International Shipping

Free shipping is not available to any order outside the United States of America.  Depending on the destination country the package can take up to 120 days to clear through the custom’s house process.

Out of Stock Items

If an item in your order is out of stock we will refund the item and ship the rest of the order.  However, if the item will be restocked shortly we may hold the order and ship it once the out of stock item is received so the order may ship in its entirety.

Pre-order Items

Pre-order items must be paid for when the order is placed.  If there are non-pre-order items included in the order, the entire order will not ship until the preorder product is available.

Pre-orders shall ship in one shipment and existing pre-orders shall not be split into separate orders.

Privacy & Security

By visiting our site, you accept the practices described in this notice.

What information about customers do we store?

Information given to us by you – We keep all information entered on our site, including but not limited to: name, address, etc.  A “digital cookie” is stored on your computer in order to keep track of your shopping cart order when your are shopping on this website.

Information on current and past orders – We do store the contents of present and past orders on the website.

Conditions of Use, Notices & Revisions

Your visit to HenrysOutpost.com and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, and arbitration of disputes. If you have any concerns about the privacy at Henrys Outpost, please send a thorough description to support@HenrysOutpost.com.

Returns & Replacements Policy

All returns require prior approval and an RMA number. Please email support@henrysoutpost.com  for approval before sending back merchandise.

Returns can be made on unopened products within 2 weeks (14 days) of delivery.  The buyer will cover the return shipping costs and the item may be subject to a 10% restocking fee.

Missing or damaged parts coming from a new condition product will be need to be replaced by the manufacturer of the product.

Returns are not accepted on singles unless the card was received in a condition other than what was specified.  Please email support@henrysoutpost.com within 3 days of delivery of product in order to receive an exchange or refund if the product is out of stock.

No guarantees are offered that every product description, or the reviews of such products, are accurate, complete, or do not contain errors.  If a product does not match the description or its review(s), it is the buyers sole remedy is to return it unused condition for a refund.

Shipping & Delivery

Transit Times

Any orders placed on Friday, or over the weekend, will be processed the following Monday.

Free shipping policy

Orders over $25 or $50, depending upon the item description of each product, qualify for the free shipping discount.  This applies only to domestic shipment in the 48 continental United States of America. Alaska and Hawaii do not qualify for free domestic shipping.

Lost Parcels

The risk of loss and title pass to you when a product is accepted by a shipping carrier (example: United State Postal Service is a shipping carrier).

Grading Policy

Near Mint

Near Mint cards may have minor:
  • Minor edge wear
  • Minor surface wear
  • Coiling and/or warping of foils
  • Minor imperfections

Played

Played cards have noticeable wear. These cards are for people looking for cards to play with, but they are not concerned about the condition of those cards.
Played cards may have noticeable:
  • Edge wear
  • Surface wear
  • Artist signatures
  • Coiling and/or warping of foils
  • Visibly noticeable blemishes

Conditions of Use

Thank you for visiting HenrysOutpost.com. You accept these conditions (and those of the Privacy Statement and Return Policy) by visiting or shopping at our website. Please read these conditions about our policies.

Web Site Access

When visiting HenrysOutpost.com you are not to download (other than page caching) or modify the site, or any portion of it, except with the express written consent of HenrysOutpost.com.  You may not use the site for resale or commercial use, either of the site or its contents.  You may not collect and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant, vendor, or other entity; or any use of data mining, robots, or similar data gathering and extraction tools.  This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of HenrysOutpost.com.  You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of HenrysOutpost.com’s website without express written consent. You may not use any meta tags or any other “hidden text” utilizing HenrysOutpost.com’s name or trademarks without the express written consent of HernysOutpost.com. Any unauthorized use terminates any permission or license granted by HenrysOutpost.com.  You may not use any HenrysOutpost.com logo or other proprietary graphic or trademark without express written permission.

Your Account

By using this site, you take responsibility for the safety of your password and using it on our Web site. You agree to take responsibility for any activity that takes place under your account or password.
We reserve the right to decline the purchase of any item for any reason. We reserve the right to cancel an order for any reason. We reserve the right to reduce the purchase quantity of any item for any reason.
You are responsible for any reviews, comments, and other content you may post to this site.  You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead other visitors.  We reserves the right (but not the obligation) to remove or edit such content, for that or any other reason as we see fit, but we do not regularly review all posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant HenrysOutpost.com a nonexclusive, royalty-free, perpetual,irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. HenrysOutpost.com has the right but not the obligation to monitor and edit or remove any activity or content. HenrysOutpost.com takes no responsibility and assumes no liability for any content posted by you or any third party.

Children

Users under 18 years old are forbidden from making accounts or ordering from Henrys Outpost.

Disclaimers

This site is provided by HenrysOutpost.com on an “as is” and “as available” basis. HenrysOutpost.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

Please review our other policies, including our Privacy Statement and Return Policy posted on this site. These policies also govern your visit to HenrysOutpost.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, those particular conditions shall be deemed severe and shall not affect the validity and ability to enforced any remaining conditions.
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